Customers

Solution – Qmatic Orchestra Enterprise
Number of Branches – 11
Project Start – 2011

Since year 2011 Qmatic Customer Flow Management System was implemented in all houses of Justice in Tbilisi and regions (Rustavi, Kutaisi, Batumi, Ozurgeti, Akhaltsikhe, Gurjaani, Telavi, Gori, Marneuli, Kvareli). For now more than 10 Houses of Justice use NGT offered CFM system Orchestra R4 to its visitors to successfully manage customer flow and supervise provided service for its permanent improvement.

Solution – solo
Number of Branches – 1
Project Start – 2014

Solution – solo
Number of Branches – 1
Project Start – 2015

Solution –solo
Number of Branches – 1
Project Start – 2014

Solution – Qmatic Solo
Number of Branches – 1
Project Start – 2011

Solution – Qmatic Solo
Number of Branches – 1
Project Start – 2011

Solution – Qmatic Solo
Number of Branches – 1
Project Start – 2011

Solution – Qmatic Solo
Number of Branches – 1
Year – 2015

Solution – Orchestra Enterprise
Number of Branches – 15
Project Start – 2010

Revenue Service, a legal entity of public law of the Ministry of Finance of Georgia, executes state control overall territory of Georgia.
With the aim to create comfortable environment for visitors and clients as well as gathering most reliable information Revenue Service has implement Customer Flow Management System at service centers of Tbilisi. Starting from 2010 Qmatic solution Orchestra was implemented in service centers of Tbilisi and afterwards in all service centers all around Georgia.

Solution – Solo
Number of Operators – 15
Year – 2015

Solution – Qmatic Solo
Number of Branches – 1
Year – 2011

Solution – Solo
Number of Branches – 1
Year – 2015

Solution – solo
Number of Branches – 1
Project Start – 2011

Solution – solo
Number of Branches – 1
Project Start – 2013

Solutiom – Qmatic Solo
Number of Branches – 63
Project Start – 2009

One of leading bank in Georgia – Bank of Georgia became client of NGT Group for Customer Flow Management System in 2009. As of 31 March 2012, the Bank served approximately one million client accounts through one of the largest distribution networks in Georgia, with 164 branches, including full-service flagship branches service centers and smaller-scale outlets. Qmatic Solo Solution was implemented in 63 branches of Bank of Georgia, starting from 2009

Solution – Qmatic Solo
Number of Branches – 52
Year – 2009

TBC Bank - one of largest private commercial bank in Georgia was the one implementing Customer Flow Management in all branches since 2009. With the large scale of services and increasing number of branches, client bank was in need of combining and monitoring all the operations inside bank on client-staff basis and managing the high quality and fastest service for clients. Qmatic Q-win and Solo systems fully matched all requirements of TBC Bank and were implemented in 52 branches totally.

Solution – Qmatic Solo
Number of Branches – 21
Project Start – 2012

VTB Bank Georgia, as a member of VTB Group global financial group implemented CFM Solo system to better manage customer flow in 21 branches in Tbilisi and regions. Together with permanent increase of branches in parallel with increased number of clients, VTB Bank increases the number of branches up to 28 where Solo system should be installed in

Solution – Qmatic Solo
Number of Branches – 47
Project Start – 2013

Liberty Bank, as the largest banks in Georgia joined group of our Qmatic clients in 2013. Successful cooperation in other directions with NGT Group was main point for choosing customer flow management system and implement it in 42 branches of Liberty Bank in Tbilisi and regions at the first stage. The process is still continuing to fully equip all branches with Qmatic Solo system.

Solution – Qmatic Solo
Number of Branches – 17
Project Start – 2011

Development-oriented full-service bank, offering excellent customer service to private individuals and enterprises is always in need of managing customer flow and supervising the inside processes in bank. Starting from 2011 Qmatic Solo system has been implemented in 9 branches in Tbilisi and 8 branches of different regions of Georgia.

Solution – Solo
Number of Branches – 1
Year – 2015

Solution – Solo
Number of Branches – 1
Year – 2014

Solution – solo
Number of Branches – 1
Project Start – 2012

Solution – Orchestra Enterprise
Number of Branches – 15
Project Start – 2009

Geocell is the member of one of the world’s largest telecommunication holdings – TeliaSonera. As the first mobile operator in Georgia, Geocell aims to achieve high service level of customer support. Starting from 2009, Geocell became NGT Group client implementing CMF Solo system at all existing branches for better performance, faster and reliable service for its customers. Since 2012 Geocell upgraded the existing system to multi-branch solution – Qmatic Orchestra Enterprise at 15 branches in Tbilisi and regions of Georgia

Solution – Qmatic Solo
Number of Branches – 1
Project Start – 2011

Beeline was the third mobile operator entering the Georgian telecommunication market. To create the comfortable environment for visitors and clients, Beeline implemented Qmatic Solo system.

Solution – solo
Number of Branches – 7
Project Start – 2014

Solution – Qmatic Solo
Number of Branches – 5
Project Start – 2012

Aiming to ensure the best comfortable environment and effectively manage customers' flow client GPI Holding implemented CFM Solo system to all branches in Tbilisi and regions (Batumi and Kutaisi). System implementation caused better communication among and inside branches, successful management of customer flow and best quality service for clients.

Solution – solo
Number of Branches – 1
Project Start – 2015

Solution – solo
Number of Branches – 1
Project Start – 2015

Solution – solo
Number of Branches – 3
Project Start – 2015

Solution – solo
Number of Branches – 1
Project Start – 2015

Solution – Qmatic Solo
Number of Branches – 1
Project Start – 2010

One of the largest clinics in Georgia - Aversi, became NGT Group client in 2010. Large amount of patients had to be managed and Qmatic Solo system had been installed, which is still running successfully, assisting local staff and managing customers flow for the whole clinic.

Solution – SOLO
Number of Branches – 1
Project Start – 2014

Since year 2014 Qmatic Customer Flow Management System was implemented in Chichua Medical Center . "Mzera" uses NGT offered CFM system SOLO to its patients to successfully manage customer flow and supervise provided service for its permanent improvement.

Solution – Q-win
Number of Branches – 1
Project Start – 2011

It was 20 years ago, that first in Georgia, private healthcare company “Curatio” was launched. And it was for the first case in healthcare industry when Curatio has launched the Qmatic Customer Flow Management Q-Win System. The booking module ensured successful management of patients flow and better evaluation of clinic staff performance and analyzing of statistical data.

Solution – Ensemble, solo
Number of Branches – 4
Project Start – 2013

Since year 2013 Qmatic Customer Flow Management System was implemented in EVEX Medical Corporation, in the largest chain of hospitals country-wide, currently represented with 38 clinics in 6 regions of Georgia.

Solution – Qmatic Solo
Number of Branches – 1
Project Start – 2015

Solution – solo
Number of Branches – 1
Project Start – 2014

Solution – solo
Number of Branches – 1
Project Start – 2015

Solution – Qmatic Solo
Number of Branches – 1
Year – 2014

Solution – Qmatic Solo
Number of Branches – 1
Year – 2015

Solution – solo
Number of Branches – 1
Project Start – 2015