Even though the customers of public services (citizens) not often have more choices of how, when and where they receive service today, they still are demanding customers. They want the best possible service for their tax money. Customer Experience Management (CEM) and Customer Flow Management (CFM) methodologies turn the challenges into opportunities – so that everybody benefits, staff and customers alike

Key Features

  • Shrink the “gap” between customers
  • Speed up the right service
  • Spend more time with customers
  • Make best use of staff and space
  • Boost service quality
  • Reduce actual waiting time
  • Reduce perceived waiting time