Calendar is an option for Orchestra that allows customers to be booked in for service before they arrive at the branch. Booking customers ahead of time is the best way to smooth demand and therefore operate staff teams at maximum efficiency. Calendar is designed to be used by staff members at a reception desk, across the counter during an earlier visit or talking to the customer over the phone.
- Book appointments for customers
- Maximize staff efficiency by smoothing demand for services
- Increase customer satisfaction
- Integration with existing calendar systems and other appointment booking systems is possible, to
accommodate your current set up and make best use of previous investments
- Since Orchestra allows for several booking methods, such as an external call centre booking system or over the Internet, customers can book themselves – lowering the cost of managing bookings and improving customer satisfaction